Privacy Policy

A. Privacy Policy Overview

This Privacy Policy explains how 7StarCleaningService (“7StarCleaningService,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you visit our website at https://7starcleaningservicelp.netlify.app/, request a quote or promotional cleaning offer, call or email us, or otherwise interact with us.

We have written this policy in clear, straightforward language so homeowners and prospective customers understand what information is collected on this site and how it is handled.

B. Who We Are

7StarCleaningService is a residential and commercial cleaning service operating in New Jersey, USA, and is responsible for this website. If you have any questions about this Privacy Policy, how your information is handled, or your privacy choices, you can contact us directly:

C. Information We Collect

We distinguish between information you voluntarily provide to us and basic technical or campaign-attribution information that is collected automatically when you visit our website.

1. Information You Voluntarily Provide

When you fill out our online quote and offer request form (or contact us directly by phone or email), you may provide:

• Full Name (required on the quote form)
• Phone Number (required on the quote form)
• Email Address (required on the quote form)
• Service Property Address Details: Street address, city, state, country (United States or Canada), and ZIP/postal code (required on the quote form)
• SMS Marketing Consent Preference: Whether you checked the optional SMS consent box to receive text messages from 7StarCleaningService, along with the timestamp and page details associated with your request
• Service Inquiry Details: Any additional information about your home, cleaning preferences, scheduling needs, or questions you share when speaking with us by phone, text, or email

2. Campaign Attribution & Technical Information Collected Automatically

When you access our website, limited technical and campaign-attribution data may be collected automatically through our site scripts and hosting infrastructure:

• First-Party Attribution Cookies: Our website script (`main.js`) sets first-party browser cookies (valid for up to 90 days with SameSite=Lax) if you arrive via a link containing advertising or campaign parameters. Specifically, it may store lc_gclid, lc_gbraid, lc_wbraid, lc_gad_source, lc_utm_source, lc_utm_medium, lc_utm_campaign, lc_utm_term, lc_utm_content, as well as your initial landing page path (lc_landing_page) and referring website (lc_referrer). When a live form endpoint is connected, this attribution summary is included with your submitted quote request so we know how you found our website.
• Standard Web Hosting & Security Logs: Our website is hosted on Netlify. Like most web hosts, Netlify automatically processes basic connection metadata—such as your IP address, browser type and version, operating system, referring URL, requested page, and date/time of access—to deliver web pages, maintain network security, and prevent abuse.
• Web Fonts: Our pages load typography (Encode Sans and Literata) from Google Fonts (fonts.googleapis.com and fonts.gstatic.com). Your browser sends a standard request (including your IP address and browser user-agent) to Google’s font servers to display those fonts.

What We Do Not Currently Collect Automatically: We do not currently run third-party behavioral advertising pixels, session-recording tools, keystroke loggers, or third-party analytics scripts on this website. All service photos and cleaning videos displayed on our landing page are hosted directly on our site rather than embedded from third-party video platforms.

D. How We Use Information

We use the information we collect, where applicable, to:

• Respond to your quote requests, promotional offer claims, and cleaning-service inquiries.
• Contact you by phone, email, or (where permitted) text message regarding your inquiry.
• Discuss your cleaning needs, property details, pricing, scheduling, and service availability.
• Arrange, schedule, and perform requested residential or commercial cleaning services.
• Follow up with you about an inquiry, estimate, or scheduled appointment.
• Send text messages only where you have provided appropriate consent or where applicable law otherwise permits.
• Maintain internal records of service requests, customer communications, and SMS consent status.
• Protect our website, detect and prevent spam or abuse (including through our hidden anti-spam honeypot field), and maintain technical security.
• Understand how prospective customers find our website (such as whether a visit originated from a direct visit, search engine, or campaign link) when attribution parameters are present.
• Comply with applicable legal obligations, enforce our Terms of Service, and resolve disputes.

E. How We Share Information

7StarCleaningService does not sell, rent, or trade your personal information to third parties. We share information only in the limited circumstances described below:

• Website Hosting & Technical Infrastructure: Our website is hosted on Netlify, and once 7StarCleaningService configures a live form endpoint or CRM webhook, form submissions will be transmitted to that designated lead-management or customer-communication service solely to process and respond to your inquiry.
• SMS Opt-In Protection: Mobile phone numbers and SMS opt-in consent data will never be shared with or sold to third parties or affiliates for their own marketing or promotional purposes.
• Legal Compliance & Safety: We may disclose information if required to do so by law, subpoena, court order, or governmental request, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of 7StarCleaningService, our customers, or others.
• Business Transfers: If 7StarCleaningService is involved in a merger, acquisition, financing, or sale of business assets, customer information may be transferred as part of that transaction subject to applicable privacy protections.

F. Text Messaging (SMS) Terms & Privacy

Our quote form includes an optional checkbox that states: “By checking this box, I consent to receive text messages from 7StarCleaningService. Message frequency varies, message & data rates may apply. Reply STOP to opt out.”

• Consent Is Optional: You are not required to check the SMS consent box to submit a cleaning inquiry or purchase services from 7StarCleaningService.
• How to Opt Out: If you opt in to receive text messages from us, you can opt out at any time by replying STOP to any text message we send, or by contacting us at 646-204-5400 or brasilnorge3@gmail.com.
• Help & Support: For assistance with text messages, reply HELP or call us directly at 646-204-5400.
• Carrier Rates: Standard message and data rates from your wireless carrier may apply.

G. Cookies & How to Manage Them

As described in Section C, our site uses first-party cookies (prefixed with lc_) solely to remember the initial page you visited, the referring website, and any campaign URL parameters (such as utm_source or gclid) for up to 90 days.

Most web browsers allow you to view, block, or delete cookies through your browser settings. If you disable or delete cookies, you can still browse our website, view our cleaning services and pricing, and contact us by phone or email without restriction.

H. External Links & Social Media

Our website includes links to external pages, including our official Facebook page, our Instagram profile (@7starcleaningservicenj), and our Google Maps review listing. Those external platforms are operated by third parties (Meta Platforms, Inc. and Google LLC) and are governed by their own privacy policies and terms. We encourage you to review the privacy notices of any external site you visit.

I. Data Retention & Security

We retain customer inquiry and service records for as long as reasonably necessary to respond to your request, provide cleaning services, maintain accurate business and consent records, and comply with applicable legal, tax, or accounting requirements.

Our website is served over encrypted HTTPS connections. While we take reasonable steps to safeguard the information you share with us, no method of electronic transmission or storage is completely impenetrable, and we cannot guarantee absolute security.

J. Your Privacy Rights & Choices

Depending on where you live (including New Jersey and other U.S. states), you may have rights regarding your personal information, such as the right to request access to, correction of, or deletion of personal information we hold about you, or to opt out of marketing communications.

To make a privacy request or update your contact preferences, please call us at 646-204-5400 or email brasilnorge3@gmail.com. We may ask you to verify your contact details (such as the phone number or email address used in your inquiry) before fulfilling your request.

K. Children’s Privacy

Our website and cleaning services are intended for adults and property owners and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

L. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website features, lead-delivery integrations, business operations, or legal requirements. When we make updates, we will revise the “Effective Date” and “Last Updated” date at the top of this page.